Respondus Lockdown Browser Issue

Incident Report for SNC ITS

Resolved

This incident has been resolved.

Posted Oct 31, 2024 - 15:41 CDT

Investigating

It appears that some quizzes in Canvas do not load properly when they are set to use Respondus Lockdown Browser (and Monitor).
You will see the following information when trying to launch the Quiz in Lockdown Browser:

Page failed to load.
URI: https://snc.quiz-lti-pdx-prod.instructure.comundefined/
Error: (-105)
ERR_NAME_NOT_RESOLVED

Specifically, this is impacting "New Quizzes" in Canvas.

Posted Oct 31, 2024 - 09:14 CDT

This incident affected: Educational Technology (Canvas).