Update - We are continuing to investigate this issue.
Sep 15, 16:20 CDT
Investigating - The following services are not available:

• Banner jobs requiring J drive (Please contact Enterprise Applications)
• Faculty Voting System
• Google Drive File Stream
• network drives (J, M, etc)
• StarRez
• XMPie
• virtual computers (library, labs, etc)
• VPN access


Last update: Mon, Sep 21, 2020 9:59am
Sep 8, 12:54 CDT
Update - Kaltura's major infrastructure issues appear to be mainly resolved. https://status.kaltura.com
We are seeing video processing times that reflect the times we experienced during product testing.

We are still working on a Moodle specific issue causing difficulties embedding a video in a Kaltura Video Resource, or with a Description field's text editor. We are working on these issues with Kaltura and our Moodle support provider.
Sep 16, 13:21 CDT
Update - Kaltura's migration to AWS remains ongoing. To view their progress, you can view their status page. https://status.kaltura.com

Video processing has been improving daily, but we're still seeing delays in our content processing. While on a call with Kaltura's CIO and CEO, with 170 other customers, Kaltura mentioned they should have their issues resolved in the next few days. During our testing before the school year started, an hour long video would process about 5 minutes after the content started copying to Kaltura. We're seeing times up to 4 or 5 hours, with the delays Kaltura is experiencing.
Sep 10, 12:42 CDT
Identified - Kaltura's ingestion and processing of Zoom content is working in a deprecated state. This has increased the processing time of some of the recordings and videos that are automatically pulled into Kaltura/Moodle, like Zoom meeting recordings.

Kaltura is also experiencing issues related to their API, which cause intermittent issues accessing Kaltura content via Moodle. (Generally a page refresh allows the user to access the content they've requested)

Both of these issues are the result of Kaltura's decision to migrate systems to AWS. They are actively working on the issues the migration has caused.
Sep 3, 08:56 CDT

About This Site

This site provides information and updates about system outages and technical service interruptions at St. Norbert College in De Pere, Wisconsin. To receive notifications of updates, use the "Subscribe" button on this page. If you use Twitter, you can also follow us there (https://twitter.com/sncits) and receive notifications each time we tweet an update.

Additional information about this service (including links to the status dashboards of other companies) is available in our System Status Notifications article: https://servicedesk.snc.edu/hc/en-us/articles/360033948253

Additional support is available at the ITS Service Desk: https://servicedesk.snc.edu/

Academic Technology Degraded Performance
knight.domains Operational
Moodle Operational
Kaltura ? Degraded Performance
G Suite Operational
Google Apps Docs Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Gmail Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Enterprise Applications Operational
Banner Operational
Business Objects Operational
StarRez Operational
KnightLine Operational
DegreeWorks Operational
Network Operational
Printing Operational
Telephones Operational
WiFi Operational
Website Operational
Internet Operational
SpectrumU ? Operational
Zoom Operational
Zoom Cloud Recording Operational
Zoom Chat Operational
Zoom Video Webinars Operational
Zoom Web Client Operational
Zoom Web Portal Operational
Zoom Meetings Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 28, 2020

No incidents reported today.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020
Resolved - This incident has been resolved.
Sep 22, 22:38 CDT
Update - We have completed the schedule printer maintenance. Full print functionality has been restored.
Sep 22, 20:41 CDT
Investigating - While our recent printer maintenance has completed, functionality has not yet been restored. We are working to restore printing functionality.
Sep 22, 18:49 CDT
Completed - The scheduled maintenance has been completed.
Sep 22, 18:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 16:30 CDT
Scheduled - We will be conducting required printer maintenance over the course of a few hours this afternoon. Services will be stopped while project is completed. We apologize for the inconvenience. Thank you for your patience.
Sep 22, 15:29 CDT
Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

Unresolved incident: Moodle Media Gallery/Kaltura Issues.

Sep 15, 2020
Resolved - We have resolved the remaining issue with the print server. All print services are now available.
Sep 15, 10:38 CDT
Update - We've restored the significant amount of printing capabilities. Students can print by emailing a document to printthis@snc.edu, then release on a printer. Employees can print via the file/print method. Other lesser used methods of printing are not yet available. We'll have access to our vendor tomorrow, when we expect to finish up.

(Note that due to Google shutting down their Cloud Print product, this option is no longer available.)
Sep 14, 20:05 CDT
Identified - We're still finishing up our work on the print servers. We expect to be done soon.
Sep 14, 18:48 CDT
Investigating - Due to some ongoing work on our print servers, we had to perform a last minute restart and configuration update at about 4:45pm. During this time, printing services are not available. We expect this to be resolved in the next hour or so.
Sep 14, 17:13 CDT
Sep 14, 2020